Frequently Asked Questions

Everything you need to know about your D.Franklin experience.

How long will it take to receive my order?

Standard shipping usually takes between 3 to 5 business days for domestic orders. International shipping times vary by location but typically arrive within 7 to 10 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please ensure the security tags remain attached to qualify for a full refund.

Are D.Franklin products covered by a warranty?

Yes, all our eyewear and footwear come with a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.

How can I track my shipment?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your delivery status in real-time.

Do you offer international shipping?

Yes, we ship D.Franklin products worldwide. Shipping costs and customs duties are calculated at checkout based on your specific destination.